Business, Communication.
The keys to successful video conferencing - determining business needs. Your goal may be to reduce costs, run a training, improve productivity program, or implement a distance learning program.
The first challenge is to understand your business' needs. - once you determine the particular application, you are ready to select and implement your system. You will need senior management commitment in order to implement real changes in your organisation. Ensuring Executive Buy - in. The executive team should deliver the message that video can increase productivity, reduce business travel, enhance collaboration, and decrease your company' s carbon footprint. Establishing a Single Process. Very few video conferencing deployments have been successful without executive buy - in.
One of the mistakes organisations often make is using a system of ad hoc dialling. - that works when the system belongs to the individual and it is a personal or a desktop solution. Users simply pick up the remote and the video meeting begins. However, people usually do not wish to touch any remote controls! Whether it is a point - to - point call or a multi - point call with more than two sites, the process should be the same. A single process means the video call is connected the same way each time - regardless of the type of meeting.
Don' t Do It All Yourself! - most organisations do not have this expertise as their core competency, which is why many companies choose to outsource this responsibility. You don' t have to purchase your own hardware or hire your own staff to run successful video meetings. Managing the Environment. This means they are not managing the users, the end points, the rooms, the network, or the video infrastructure. Companies tend to make the most mistakes by not appropriately managing their video conferencing environment.
If your video systems are in meeting rooms, those are often scheduled resources. - manage the room - whether it' s a simple room for two people or a big auditorium, you need the right room with audio visual equipment that corresponds with the room' s size. For these calls to be successful you will need to: Manage the user - This is best achieved with a web scheduling tool so that video conferencing is fully automated and made simple. A small room requires a small system, and a large board room may require a fully integrated AV solution. Manage the endpoints - To ensure the system is working when you need it to, you need an advanced video management system to watch your solution 24/ This system should provide proactive monitoring of the endpoints and fully automatic point - to - point or multipoint call launching. Or, if you want a multi - purpose room to also show DVDs and presentations, you may need a multi - purpose system to effectively manage that room.
Manage the networks - A Video conference is unique because it is bi - directional and real - time. - if you are running at standard definition, you may be able to get away with limited control of the network. It doesn' t function well with networks that suffer from packet loss or jitter. However, now more companies are choosing high - definition video conferencing, and the network piece is becoming even more important. Manage the infrastructure - The following comprises the video infrastructure. If the network isn' t designed and architected to run scalable, and secure video, reliable conferencing then you may face performance issues.
Gatekeepers, video bridges, gateways, firewall traversal systems, and video scheduling, video management systems systems. - for example, many organisations say" we have a great network and that' s all that we need, " and they buy endpoints. The mistakes companies often make is not managing all of these components - only some - and the end result is that their meetings aren' t successful. But the video system is not often used, so they do not show return on their investment. Conferencing Managed Service CMS helps companies manage their conferencing environment. Typically this is because the other components that are key to running successful video meetings have not been addressed.
It is a video conferencing service that consists of a number of key components. - cms comprises experienced and highly trained personnel. A scheduling system, a proactive endpoint and network management system, and a backup for CCOMM technical support teams. Multipoint and gateway calling is included if your company does not have that capability. Whether it' s an issue with the room or the network, they want one number to ring and one source of accountability. The three levels of service are: Fully Managed Service - This full service option can include our network, and is ideal for those who want one - stop accountability for anything related to video conferencing. Managed Hosted - We can use other networks, a company' s own network, or its own equipment.
Managed on Premise - The customer provides the network, purchases all the hardware, and the management, the software components, but lacks the expertise to manage it. - this is an option for customers who do a lot of bridging( and purchase their own bridge) but need ccomm to psychically host and manage it. CCOMM can remotely manage the calls, or the customer will buy all the hardware and manage it themselves. Who should use CMS? The best choice for your company will depend on your unique requirements, and on the level of your staff' s expertise. You don' t have to become a video conferencing company to have successful calls!
Compare the management of video conferencing to your cell phone. - cms is for customers who want to use video conferencing without becoming a video conferencing company themselves. Your cell phone has many of the same components as a video conferencing system. Think of your cell phone as the same as video conferencing. A gatekeeper to register the cell phone, and the capability, the gateways of multipoint calls( a function of the service itself) . You buy the endpoint and everything else is managed by your service provider. CMS is a fully automated system.
How does CMS work? - you walk into the room and the calls are automatically launched, whether they are point - to - point or multipoint. The user does not have to try to figure out how to use complex technology. Just like any other type of meeting, you will know exactly who you are going to meet, and what time, where. They can simply start the meeting. You can schedule a meeting and report to the conference room - it is really that simple.
There is no need to know aliases, email addresses, IP addresses, or any of the ways you would physically dial a call if you were to do it yourself. - cms also provides total end - to - end accountability. This is very important for many organisations, and removes any of the back and forth that might occur with a network provider.
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